Privacy policy

Gentera Med — Notice of Privacy Practices

Effective Date: Sep 30, 2025

This notice describes how medical and personal information about you may be used and disclosed, and how you can access this information. Please read it carefully.
Privacy Policy

1. Your Rights

You have the right to:

• Access your records - You may request an electronic or paper copy of your medical record and other health information we maintain. We will provide it within 30 days, and may charge a reasonable fee for copies.
• Request corrections - You may ask us to correct any information you believe is inaccurate or incomplete. We may deny the request if we believe the information is accurate, but will respond in writing within 60 days.
• Request confidential communications - You may ask us to contact you in a specific way (for example, at a different address or phone number).
• Restrict disclosures - You may ask us not to use or share certain health information for treatment, payment, or operations. We will honor reasonable requests where possible, especially if you pay out-of-pocket in full for a service and ask us not to share it with your health insurer.
• Receive an accounting of disclosures - You can request a list of disclosures of your health information made in the past six years (excluding those related to treatment, payment, or operations).
• Obtain a copy of this notice - You may request a paper copy at any time.
• Designate a representative - If you have a legal guardian or medical power of attorney, that person may exercise your rights.
• File a complaint - If you believe your privacy rights have been violated, you can file a complaint with us (see contact info below) or with the U.S. Department of Health & Human Services (www.hhs.gov/ocr/privacy/hipaa/complaints/). We will not retaliate against you.

2. Your Choices

For certain information, you can decide how we share it. You may tell us to:

• Share information with family, friends, or others involved in your care.
  
• Share information in a disaster relief situation.
• Include your information in a patient directory (if applicable).

We will never share your information without written permission for:

• Marketing communications beyond general wellness information.
• Sale of your information.
• Most uses of psychotherapy notes.

We may contact you for fundraising purposes but you can opt out at any time.

3. How We Use & Disclose Your Information

We typically use or share your health information in the following ways:

Treatment — To provide and coordinate your care.
Example: Your doctor may consult with another physician about your condition.

Operations — To run our clinic, improve services, and contact you when needed.
Example: We may review treatment outcomes to enhance patient care.

Billing & Payment — To bill and receive payment from you or your insurance.
Example: We share details with your health plan to process payment.

Other disclosures allowed or required by law include:

• Public health and safety issues (e.g., preventing disease, reporting adverse reactions, abuse, or threats to safety).
• Health research (when approved under privacy protections).
• Compliance with laws and government requests.
• Organ and tissue donation requests.
• Work with medical examiners, coroners, or funeral directors.
• Workers’ compensation, law enforcement, and national security purposes.
• Court orders, subpoenas, or other legal actions.

4. Our Responsibilities

• We are required by law to maintain the privacy and security of your protected health information.
• We will notify you promptly if a breach occurs that may compromise your privacy.
• We follow the practices described in this notice and will not use your information for other purposes without your written authorization. You may revoke any authorization at any time in writing.
• We may change the terms of this notice at any time. The updated notice will be available at our office and on our website.

5. Contact Us

If you have questions about this notice or wish to exercise your privacy rights, please contact:

Gentera Center for Precision Medicine
550 Biltmore Way, Suite 101, Coral Gables FL 33134
Phone: (305) 424-5775
Email: info@genteramed.com 
Website: www.genteramed.com